Returns Policy

At QUANTUMVAULT, we are committed to ensuring the satisfaction of our customers with our products. Our Returns Policy is designed to provide a seamless and fair process for handling returns and exchanges.

Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• Products must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase, such as a receipt or order number, is required.

Non-Returnable Items

Certain items are non-returnable for reasons of hygiene and safety. These include:

• Perishable goods
• Personal care items
• Gift cards

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Once approved, carefully pack the item(s) and include the return authorization inside the package.
3. Ship the package to the address provided by our support team.

Refunds

Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. Upon approval, the refund will be processed, and a credit will be applied to your original method of payment within 5 to 10 business days.

Exchanges

If you need to exchange an item for a different size or product variant, please follow the same return process. Once the original item is received and inspected, we will dispatch the replacement.

For any questions or further assistance, please contact our customer service team via [email protected].